Case Study:
Custom Ecommerce Platform
About the Solution
Our client’s manual ordering process was inefficient, relying on emails and spreadsheets with little visibility into order status or asset history. We built a custom enterprise ecommerce platform that automates order processing, enables self-service purchasing, and provides real-time tracking for shipments and asset management.
Customers can now track orders, manage recalibrations, and access analytics, reducing manual effort by 80% and improving compliance. With built-in approval workflows, automation, and actionable insights, the platform scales effortlessly for future expansion.
Microsoft Power Platform & Azure
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Microsoft Power Platform is a low-code solution platform enabling pro-code developers to develop applications 10x faster and 10x cheaper using fusion development compared to just a few years ago - and getting faster with AI and ACT’s templates and standards.
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This custom e-commerce platform was built primarily with Power Pages, providing significant out-of-the box capabilities while maintaining significant customization and flexibility and high performance.
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Dataverse is Azure SQL with an abstraction layer to simplify database development and eliminate the need for a Database Administrator (DBA) to configure and maintain SQL tables allowing rapid development and data model changes while ensuring strong row-level security and data retention.
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Power Automate was leveraged to generate PDF’s of invoices, trigger status changes on orders across the fulfilment lifecycle, and several more functions.
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Where Power Pages was used for our client’s customer UI, Power Apps is used by our client for the admin capability allowing rapid development and significant capabilities for customer and order management.
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While analytics were built within Power Pages for simple, yet powerful insights for our client’s customers, we developed Power BI dashboards for our client to analyze their internal performance and revenue and purchasing trends informing continuous improvement, inventory, and financial planning decisions.
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Item description
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VISION
Our client, an accredited lab and industrial equipment vendor, needed a custom e-commerce platform for their enterprise clients to streamline how customers purchase equipment and services, track assets, and manage compliance. The vision for the solution included:
Guided buying experience for end users with custom pricing per client and predefined billing and shipping.
Rich features customized for each enterprise
Real-time order tracking, improving transparency and reducing manual follow-ups.
Calibration tracking and document management, ensuring compliance.
Analytics on purchasing trends and vendor performance to drive better decision-making.
VALUE
By providing a guided-buying experience, custom features, and automation, our client and their customers realized significant benefits including:
Efficiency – Reduced manual processing throughout the enterprise procurement process through guided buying
Transparency – Real-time order tracking eliminates guesswork for customers.
Customization – Tailored experiences for each enterprise customer.
Compliance – Asset tracking and recalibration reminders ensure timely compliance.
Experience - High-end customer experience with low administrative effort by our clients team
Scalability – A flexible system designed to grow the expanding customer base.
VELOCITY & PERFORMANCE
In the relentless pursuit of high performance, we track and report our performance on every project we do and leverage to drive learnings.
3.5 months from start of discovery to go live
3 months from dev kick off to go live
30% additional features beyond minimum go-live scope
High client and customer Satisfaction
Only one minor hot fixes
Only ~5% of scope re-worked following client feedback
Strong foundation for continued automation and feature set
Custom E-Commerce Platform Features
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Product Listings
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Service Details
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Equipment History
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Order Details
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Analytics
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Account Management
